Contact information
CONTACT ONYX & LUMA
We are committed to providing an exceptional curated shopping experience. For any inquiries regarding products, orders, or our policies, please reach out to our digital support team using the information below.
Customer Support Email: onyxlumaofficial@gmail.com
Communication Guidelines: To ensure a swift and accurate resolution to your inquiry, please adhere to the following:
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Order Inquiries: If you are contacting us regarding an existing order, you must include your Order Number (e.g., #1000) and the name used at checkout in the subject line of your email.
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Damages/Issues: If you are reporting a defective or damaged item, you must attach clear photo or video evidence to your initial email. Inquiries without required evidence will be delayed.
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Response Time: Please allow 24 hours for a representative to review and respond to your case. Our support desk operates Monday through Friday (excluding national holidays). Submitting multiple emails regarding the same issue will push your ticket to the back of the queue.
Please Note: Onyx & Luma operates exclusively as an online digital boutique. To maintain our streamlined fulfillment process, we do not offer inbound phone support or public retail locations at this time.